Knox City Council - what you need to know

Please note: the Civic Centre Customer Service Counter will be closed to the public from 5pm, Thursday 19 March.

Coronavirus (COVID-19) is understandably causing concern in our community.

At Council, we have been actively preparing for a potential pandemic situation for several weeks and we have plans in place to prioritise the ongoing delivery of critical services for our most vulnerable residents.

Stay informed

This situation is moving quickly and often changes by the hour. We'll use every channel possible to keep people informed but ask the community to stay tuned to our Facebook page and website for the latest updates.


Facility closures

A number of our facilities have been closed in order to help slow the spread of Coronavirus (COVID-19) within the community.

In addition to the Knox Civic Centre Customer Service Counter, the following facilities will be closed:

  • Knox Regional Netball Centre
  • Knox Community Arts Centre
  • Ferntree Gully Arts Centre
  • Carrington Park Leisure Centre
  • Rowville Community Centre

Libraries in Knox will also close from the end of their usual opening times on Friday, 20 March 2020.

Essential services will continue, including 3YO preschool at Rowville Community Centre. Ticketholders of paid events will be contacted regarding refund arrangements.

Read more about facility closures.


Council services

We have plans in place to prioritise the ongoing delivery of critical services for our most vulnerable residents. Some non-essential services may be reduced.

Our child care and kindergarten facilities continue to operate as usual. Additional precautions are in place in line with DHHS recommendations and the situation is being monitored very closely. If your child is unwell please keep them at home.

Immunisation sessions are proceeding as scheduled.

Maternal and child health services continue to operate, with additional hygiene and safety measures to be introduced, including limiting the number of family members attending each appointment. Clients are urged to call 9298 8741 to cancel your appointment if you or a family member have been unwell or have recently returned from overseas, and contact for booking enquiries.

Council’s syringe container collection and disposal service (sharps service) will continue as a mobile service from Friday 20 March. Please call Council to arrange a pickup/delivery at your home.

Latest service updates on our website.


Support for older residents

We have plans in place to prioritise the ongoing delivery of critical services for our most vulnerable residents.

This includes three and a half thousand people who receive care to stay living in their homes.

We are working with local supermarkets to get care packages out to our most vulnerable clients. We are also helping our most isolated clients get to the supermarkets to take advantage of early morning shopping hours for pensioners.


Events cancelled

We've made the decision to cancel all non-essential events and gatherings until further notice, and we're working with other community partners and organisations to reconsider their own events and gatherings and cancel these where possible.


Supporting local business

The Economic Development team is working to support local business and address the impacts of this challenging time.

We encourage small businesses to activate business continuity plans and can offer assistance with this process to local business owners.

We also invite you to complete a short 5 minute survey to help us understand how your business is being impacted. Resources and updates for local businesses are available here.


Council Meetings

Council meetings will proceed and will be live streamed as of this month. We're urging people to view the live stream rather than attending in person.

More information on Council meetings.


Council is following the lead of DHHS in this situation and encourages all Knox residents and organisations to continue consulting DHHS on hygiene, personal safety and travel. Seek medical help if required.

This is the most reliable source of information

Steps to reduce your risk of Coronavirus (Source: DHHS)

  1. WASH your hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.
  2. TRY not to touch your eyes, nose or mouth.
  3. COVER your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
  4. STAY at home if you feel sick. If you take medication make sure you have enough.
  5. PHONE your doctor or the hotline – 1800 675 398 – if you need medical attention. They will tell you what to do.
  6. CONTINUE healthy habits: exercise, drink water, get plenty of sleep.
  7. WEARING a face mask is not necessary if you are well.
  8. BUY an alcohol-based hand sanitiser with over 60% alcohol.