Concierge service results from Better Approvals Project

Anyone starting a new business or wanting to expand an existing one will now have a concierge service as part of the Better Approvals Project (BAP).

Knox City Council recognises that it can be a daunting task for business owners with a long list of things to get done when starting out and expanding.

Finding the perfect property, purchasing or leasing equipment, creating marketing content and finding the right staff are some of the top priorities. Often new business owners or those expanding can underestimate the time and effort needed to get all of the correct licenses and permits in place to get their business off the ground.

Council’s involvement in BAP  is supported by the Victorian Government Department of Jobs, Precincts and Regions and brought together Council staff from various departments including Health, Planning, Building and Customer Service.

Gaining first-hand insights from several business owners who had recently gone through a start up or expansion phase, Council learned of the struggles they faced trying to get the right information from Council in a timely manner.

Council’s BAP group then mapped out the internal processes currently in place to help businesses that come to Council for advice, looking at barriers and better ways to do things. It designed a new process for assisting start-ups and expansions so they can get all the right information, up front and providing support along the way.

Out of this process, the Knox Permit Support team was born, creating a one-stop-shop for business owners to bring their proposal to Council and have the relevant departments provide advice on what permits are needed.

Providing a concierge service, the team will assist businesses from the first meeting, through the application process and if permits are approved, the business opening its doors.

It is hoped that the new team will not only make it easier for business owners to find the information that they need, it will also streamline the permit assessment process thus reducing the overall time it takes for businesses to get the approvals they need.


Read this article and more in the latest edition of the Knox Business Life - August 2020.