Customer Service Skills

24 Feb 2021 9:30am to 24 Mar 2021 12:30pm

Customer Service Skills

Develop your customer service skills and learn strategies for managing customers and working more efficiently.

Topics include:

  • OH&S: setting up an ergonomic workstation to work online
  • Office communication
  • Providing customer service face-to-face and online
  • Telephone and email etiquette
  • Composing official business letters
  • Building knowledge of office procedures
  • Managing complaints and difficult customers
  • How to exceed customer expectations and make the experience memorable
  • Utilising your personality and strengths when providing customer service
  • Investigation of the industry 

Day: Wednesdays
Dates: 24th February - 24th March
Time: 9.30am - 12.30pm
Fee: $50.00
Booking Link:

Learn Local Funded courses are available to those who are Australian citizens or permanent residents over the age of 18. Those not eligible for funding may still enrol but will need to pay a higher fee.